Last updated: 21 February 2026

1. Introduction

Welcome to Lou Boyles – The ADHD Coach for Mums ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Who We Are

Lou Boyles is an coaching service dedicated to supporting people with ADHD. If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: hello@louisaboyles.com

Website: www.louisaboyles.com

3. Information We Collect

We collect the following types of personal information:

3.1 Information You Provide Directly

• Name and email address – when you sign up for our mailing list, book a consultation, or contact us

• Payment information – when you purchase coaching packages or programmes (processed securely via our payment provider)

• Any additional information you choose to share with us in forms or communications

3.2 Information Collected Automatically

• Usage and analytics data – including pages visited, time spent on site, browser type, and device information

• Location data – approximate geographic location derived from your IP address

• Cookies and similar tracking technologies (see Section 7 for more details)

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our coaching services

• To process payments and send booking confirmations

• To communicate with you about your coaching sessions and our services

• To send you newsletters, resources, and updates (where you have consented)

• To improve our website and understand how visitors use it

• To comply with legal obligations

We will only use your information for the purposes described in this policy, or where we have a lawful basis to do so under UK data protection law (UK GDPR).

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract – to fulfil our coaching services when you have purchased or booked with us

• Consent – for marketing communications and non-essential cookies (you can withdraw consent at any time)

• Legitimate interests – for analytics and improving our services, where this does not override your rights

• Legal obligation – where we are required to process data by law

6. Sharing Your Information

We do not sell, rent, or trade your personal information with third parties for their own marketing purposes. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services (for example, payment processors and email platforms). These providers are contractually required to keep your data secure and only use it to provide services on our behalf.

We may also disclose your information if required to do so by law or to protect our legal rights.

7. Cookies

Our website uses cookies to improve your experience and help us understand how our site is used. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies – necessary for the website to function

• Analytics cookies – to understand how visitors interact with our site (e.g. Google Analytics)

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Client records are typically retained for 6 years following the end of our working relationship, in line with standard UK business practice. Marketing data is kept until you unsubscribe or withdraw consent.

9. Your Rights

Under UK data protection law, you have the following rights:

• Right of access – to request a copy of the personal data we hold about you

• Right to rectification – to ask us to correct inaccurate or incomplete data

• Right to erasure – to request that we delete your personal data in certain circumstances

• Right to restrict processing – to ask us to limit how we use your data

• Right to data portability – to receive your data in a portable format

• Right to object – to object to our processing of your data for certain purposes

• Right to withdraw consent – at any time, where processing is based on consent

To exercise any of these rights, please contact us at the details provided in Section 2. We will respond within one month of receiving your request.

10. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

11. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised date. We encourage you to review this policy periodically.

14. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance. If you remain unhappy, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)

Website: www.ico.org.uk

Helpline: 0303 123 1113